{"id":6798,"date":"2026-07-28T12:03:40","date_gmt":"2026-07-28T15:03:40","guid":{"rendered":"https:\/\/wearebigcheese.com\/plexus\/"},"modified":"2026-07-28T12:14:17","modified_gmt":"2026-07-28T15:14:17","slug":"plexus","status":"publish","type":"page","link":"https:\/\/wearebigcheese.com\/en\/plexus\/","title":{"rendered":"Plexus"},"content":{"rendered":"\n
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Portfolio<\/h1>\n\n\n\n

The solution for Plexus<\/h2>\n<\/div>\n\n\n\n
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Category<\/strong>:<\/h2>\n\n\n
AWS Cloud<\/a>, <\/span>Case Study<\/a><\/div><\/div>\n\n\n\n
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Integrated technologies:<\/strong><\/strong><\/h2>\n\n\n\n

Amazon Bedrock (Claude 3, Sonnet, and Titan), AgentCore Framework (Runtime, Memory & Observability), Knowledge Bases for Amazon Bedrock (RAG), AWS Security Hub, Amazon GuardDuty, AWS Lambda, Amazon SES, Amazon CloudWatch<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n

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About the Company Plexus<\/h2>\n<\/div>\n\n\n\n
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Plexo faced two major operational challenges: in SecOps, the manual analysis of large volumes of security findings; and in Support, an overreliance on human experts for incident resolution.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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The challenge<\/h2>\n<\/div>\n\n\n\n
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The security team was struggling with manually correlating findings from Security Hub and GuardDuty, which delayed the detection of patterns. Incident management relied on manual searches of historical emails and tickets, creating bottlenecks. <\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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AWS applied in this challenge<\/h2>\n<\/div>\n\n\n\n
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Amazon Bedrock (Claude 3, Sonnet, and Titan):<\/strong> Language models for understanding natural language requests, decision-making, and generating intelligent responses. <\/p>\n\n\n\n

Agentcore Framework (Runtime, Memory & Observability):<\/strong> The core component of the ecosystem for intelligent agent orchestration, session context memory persistence, and operational traceability and auditing.<\/p>\n\n\n\n

Knowledge Bases for Amazon Bedrock (RAG):<\/strong> Historical Knowledge Base.<\/p>\n\n\n\n

AWS Security Hub & Amazon GuardDuty:<\/strong> Security Data Sources.<\/p>\n\n\n\n

AWS Lambda:<\/strong> Serverless functions (Lambda Messenger and Lambda Orchestrator) responsible for receiving system events and coordinating requests from external channels to the agent.<\/p>\n\n\n\n

Amazon SES:<\/strong> Smart Report Distribution.<\/p>\n\n\n\n

Amazon CloudWatch:<\/strong> Observability and Metrics.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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The Technical Solution<\/h2>\n<\/div>\n\n\n\n
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To transform Plexo\u2019s operations, a Proof of Concept (PoC) was implemented based on a cutting-edge serverless architecture that brought an intelligent agent to life using Agentcore Runtime. The solution automates key processes through two high-impact workflows: <\/p>\n\n\n\n